1. Check-in and Check-out
Check-in time starts at 2PM (1400H).
Check-out time is at 12NN (1200H).
Early check-in or late check-out is subject to room availability and other applicable conditions. Kindly contact the Front Office.
Valid IDs (i.e., Passport or any Government-issued ID) of all guests must be presented upon check-in for registration. The Apartments reserves the right to exclude unregistered guests from access to the property premises.
2. Cancellations and Changes
Cancellations made within 7 days from check-in date are subject to a property fee equal to 1-night stay based on the highest applicable room rate for the period booked. The remaining nights booked are non-refundable but re-bookable within 6 months.
Cancellations made within 3 days from check-in date, no shows and shortened stays are subject to a property fee equal to 100% of the full period booked.
Only credit cards are accepted for payment. The Apartments accepts all major credit cards.
4. CONDITIONS OF STAY
Guests below eighteen (18) years old will not be allowed to stay at The Apartments unless accompanied by an adult staying at The Apartments.
Maximum room occupancy is 4 persons for a 1-bedroom unit and 8 persons for a 2-bedroom unit.
In order to ensure comfort to all the guests of The Apartments, silence shall be observed after 10PM (2200H).
The Apartments does not allow pets.
Firearms and illegal drugs are not allowed in The Apartments.
5. SMOKING POLICY
All guest rooms in The Apartments are 100% smoke-free.
Smoking is allowed only in designated areas of The Apartments.
Violation of this policy is subject to a property fee equal to 1-night stay based on the highest applicable room rate for the period booked.
6. Disclaimer of liability
The Apartments will not be liable for failure or delay in the performance of services, nor be obligated to provide additional services, if such failure or delay was caused by fortuitous events and other circumstances outside of the control of The Apartments. No refunds will be given on account of these events.
7. USE OF FACILITIES
The swimming pool is open from 6AM to 10PM (0600H – 2200H).
The laundry room is open from 6AM to 10PM (0600H – 2200H).
Water and ice are available at the Service Area.
Ban Against Single-Use Plastics
El Nido has a strict ordinance against the use of single-use plastics such as bottled water or other drinks placed in a plastic bottle on boats and tours. Please avoid bringing in plastic bottles, plastic bags and toiletries in sachets. We encourage you to use the amenities The Apartments has provided for you.
Eco-Tourism Development Fee
Kindly note that there is an Eco-Tourism Development Fee for all visitors of tourist destinations within El Nido. The purpose of the fee is to fund environment and tourism-related projects. The fee for non-Palawan residents is Two Hundred Pesos (Php200.00) valid for 10 days.
Environmental User Fee
There is an Environmental User Fee of Two Hundred Pesos (Php200.00) for visitors of the Big and Small Lagoons. The purpose of the fee is to fund the Integrated Protected Area Fund which will be used for conservation and management activities of the El Nido-Taytay Managed Resource Protected Area in Bacuit Bay.